Opening the Organic Sugar Soaps

A lot of emails come through our customer service account from people having difficulties opening the Dr. Bronner’s Organic Sugar Soaps (You may know these by their former name: Shikakai Soap). Here is a quick demonstration of how to do it. If this doesn’t help, still contact that email address, info@drbronner.com. You’ll hear from my sister-in-law Erin Bronner. (September 2014 update – the lovely Myrna Olea is now answering customer service emails.)

12 thoughts on “Opening the Organic Sugar Soaps

  1. I think our problem with these soaps is our very dry climate. A day or so after opening, they clog. But we love the soap. Any ideas?

  2. @ Terri – Wow, my response is super late. I must have missed this one way back when. If you’re having difficulty with the Shikakai pumps clogging, you are right: dry climate = evaporation. Add a little more water to the bottles to thin them out.

    As a sidenote, and as Dr. Bronner’s posts in many places, do not put the Pure Castile soaps in a pump dispenser. They will clog. This becomes dangerous when they clog partially, and send a jet of soap flying upwards into the unsuspecting handwasher’s face. The Castile soaps were not designed for pumps, and no amount of fiddling with the concentration/dilution will make them work.

    All the best,
    Lisa

  3. Hey there! I actually had great success using Dr. Bronner’s castile soap (peppermint) in a foaming pump, oddly enough the pump that worked best was DAWN foaming soap, I think it was dish soap or kitchen soap, I just flushed it all out and it worked like a charm…

    I’m curious – I just bought some Dr. Bronner’s ALL ONE ORGANIC LOTION (Lavender Coconut) and for the life of me, I cannot figure out the pump, they seem to not go down at all and sort of just come off? Any ideas?

  4. I have been trying to find the place on here to purchase the Shikakai Soap how can I purchase this item ?

  5. The black cap is shiny and there’s a glare which happens when I put it under light so I can see the directions. Maybe a white cap would work better. Something needs to happen. We shouldn’t have to look at a video to be able to open the product. The situation runs counter to the Bronner’s heritage.

    • Hi Pamela – I absolutely hear you on this. We are working on finding a more user friendly pump. Thank you for your patience.

  6. I have now followed the directions on the above tutorial for opening the pump of 12 oz 4-in-1 Organic pump soap. Still cannot operate pump. I will say that I originally turned the pump many, many times trying to unlock it. Is is possible that I have turned it too many times for it to unlock now? HELP! I am just trying to open this soap.

    • Hi Lynn – I am so sorry to hear of your troubles! Can you email Myrna at our customer service address, info@drbronner.com? She’ll help you out with that.

    • Hi Kim – I’m so sorry to hear of your frustration with that. Which size bottle do you have?

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