Opening the Organic Sugar Soaps (Video)

A lot of emails come through our customer service account from people having difficulties opening the Dr. Bronner’s Organic Sugar Soaps (You may know these by their former name: Shikakai Soap). Here is a quick demonstration of how to do it. If this doesn’t help, still contact that email address, info@drbronner.com. You’ll hear from my sister-in-law Erin Bronner. (September 2014 update – the lovely Myrna Olea is now answering customer service emails.)

14 thoughts on “Opening the Organic Sugar Soaps (Video)

  1. I have followed the directions on the above tutorial for opening the pump of Dr. Bronner’s 24 oz 4-in-1 Organic pump soap. I kept turning, but nothing happens! I tried calling your office, but nobody answers! I need help please!

    • Hi Theresa- I’m sorry you’re having trouble with this. The pump will only “catch” when the cap is screwed on really tight. The key is to have the pump’s collar tightened all the way down on the bottle before turning the top of the pump in the direction of the arrow. If you’re still having trouble, please let me know.

    • Hi Kim – I’m so sorry to hear of your frustration with that. Which size bottle do you have?

  2. I have now followed the directions on the above tutorial for opening the pump of 12 oz 4-in-1 Organic pump soap. Still cannot operate pump. I will say that I originally turned the pump many, many times trying to unlock it. Is is possible that I have turned it too many times for it to unlock now? HELP! I am just trying to open this soap.

    • Hi Lynn – I am so sorry to hear of your troubles! Can you email Myrna at our customer service address, info@drbronner.com? She’ll help you out with that.

  3. The black cap is shiny and there’s a glare which happens when I put it under light so I can see the directions. Maybe a white cap would work better. Something needs to happen. We shouldn’t have to look at a video to be able to open the product. The situation runs counter to the Bronner’s heritage.

    • Hi Pamela – I absolutely hear you on this. We are working on finding a more user friendly pump. Thank you for your patience.

  4. I have been trying to find the place on here to purchase the Shikakai Soap how can I purchase this item ?

  5. Hey there! I actually had great success using Dr. Bronner’s castile soap (peppermint) in a foaming pump, oddly enough the pump that worked best was DAWN foaming soap, I think it was dish soap or kitchen soap, I just flushed it all out and it worked like a charm…

    I’m curious – I just bought some Dr. Bronner’s ALL ONE ORGANIC LOTION (Lavender Coconut) and for the life of me, I cannot figure out the pump, they seem to not go down at all and sort of just come off? Any ideas?

  6. @ Terri – Wow, my response is super late. I must have missed this one way back when. If you’re having difficulty with the Shikakai pumps clogging, you are right: dry climate = evaporation. Add a little more water to the bottles to thin them out.

    As a sidenote, and as Dr. Bronner’s posts in many places, do not put the Pure Castile soaps in a pump dispenser. They will clog. This becomes dangerous when they clog partially, and send a jet of soap flying upwards into the unsuspecting handwasher’s face. The Castile soaps were not designed for pumps, and no amount of fiddling with the concentration/dilution will make them work.

    All the best,
    Lisa

  7. I think our problem with these soaps is our very dry climate. A day or so after opening, they clog. But we love the soap. Any ideas?

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